The Thorncliffe Greenview Community Association & Recreation Centre Terms and Conditions

Upon checking the “I have read and agree to the website terms and conditions” you are releasing the TGCA, Board of Directors and its employees from any liability due to Covid-19.  Responsibility falls upon each person who enters the facility to exercise caution and assess their own health. All patrons who wish to enter the TGCA during the declared pandemic has the under­standing of the increased risk of Covid-19. You will enter our building at your own risk. 

If ANY symptoms are present, do not enter the building. Symp­toms include, but are not limited to, FEVER, new onset of cough or worsening chronic cough, new or worsening shortness of breath or difficulty breathing, sore throat, runny nose, chills, painful swallowing, stuffy nose, headache, muscle/joint ache, feeling unwell, fatigue, severe ex­haustion, nausea, vomiting, diarrhea, unexplained loss of appetite, loss of sense of smell or taste, conjunctivitis (pink eye). 

 

March 1, 2022 – As we move into the Alberta Government’s phase two of the current health measures, The Thorncliffe Greenview Community Association and Recreation Centre’s staff, volunteers and instructors will no longer enforce any provincial or civically mandated restrictions.

Masking and physically distancing are no longer required in our facilities, however, we welcome those who continue to take individual precautions and we encourage all members and visitors to be respectful and welcoming to each other, masked or not.

We thank all of our members and guests for their patience and understanding through all of the mandates, lockdowns and restrictions, and we sincerely hope to see each of you again as we approach a return to gathering in our community.

All TGCA visitors, please note: upon entering the TGCA premises you are releasing the Thorncliffe Greenview Community Association, board of directors and staff from any liability due to Covid-19. Any patrons who wish the enter these facilities during the declared pandemic has the understanding of the increased risk of Covid-19. If you have any Covid-19 symptoms, please do not enter the building, and return when you feel well. Thank you for your adherence to and understanding of these policies.

 

Injury or bodily harm

The TGCA encourages all visitors to any of our facilities to have valid insurance, in case of injury. The Thorncliffe Greenview Community association will not be held responsible for any injury/illness or death that may occur during a guest’s visit to the facility.

Should you or another visitor be injured in the facility, please notify a staff member and a First-aid certified member of the staff will assess the injury, should it be deemed necessary.

 

Drugs, alcohol and tobacco products

Alcohol and tobacco products are permitted only in the assigned areas. Please follow these rules as regards these substances:

  • Smoking is not permitted anywhere inside the TGCA facility for any reason. Please smoke in the designated areas, and stay 5 metres away from all entrances/exits while smoking.
  • Visitors to the TGCA facilities are not permitted to have open alcohol products anywhere on the premises, with the exception of The 56 restaurant & lounge.
  • No drugs of any kinds, unless prescribed by a doctor, are permitted on the premises of the TGCA facility.

 

Damages to the TGCA facilities and surrounding property

Any damages incurred by visitors to the building, equipment, or property of the Thorncliffe Greenview Community Association will be assessed and billed to the visitor, renter or tenant that is deemed responsible for said damage. Should this incident go unresolved for more than 30 days, the visitor, renter or tenant risks their good standing and the outstanding amount owing may be sent to collections. 

By checking the terms and conditions box in this payment window, the customer is agreeing to all terms and conditions for the entire TGCA facility, but more specifically the department that you are entering into a binding agreement to rent, book or make use of.

 

See each TGCA department terms and conditions listed below:

Guidelines for the Forbes Innes Arena at the Thorncliffe Greenview Community Association

Upon checking the “I agree to the terms and conditions” box on the payment page, you are releasing the TGCA, Board of Directors and its employees from any liability due to Covid-19. Responsibility falls upon each person who enters the facility. All patrons who wish to enter the TGCA during the declared pandemic has the under­standing of the increased risk of Covid-19. You will enter our building at your own risk. We encourage each group to pass on this information to its participants for review. 

March 1, 2022 – As we move into the Alberta Government’s phase two of the current health measures, The Thorncliffe Greenview Community Association and Recreation Centre’s staff, volunteers and instructors will no longer enforce any provincial or civically mandated restrictions.

Masking and physically distancing are no longer required in our facilities, however, we welcome those who continue to take individual precautions and we encourage all members and visitors to be respectful and welcoming to each other, masked or not.

We thank all of our members and guests for their patience and understanding through all of the mandates, lockdowns and restrictions, and we sincerely hope to see each of you again as we approach a return to gathering in our community.

Forbes Innes Arena General Guidelines:

  • The person making payment for this rental(s) is in charge of the ice/floor time, and is solely responsible for all damages to the dressing rooms and the building.
  • All damages are to be estimated by the TGCA and paid in full by the signee before any further ice time will be made available.
  • There is no liquor allowed in the building or on the surrounding property.
  • The Forbes Innes Arena is a smoke free venue.
  • You are to be out of the dressing rooms one half hour after your ice time.
  • If cancellation is solely ours, the party will be reimbursed the amount of the rental, or an alternate ice time agreed by both parties will be made.
  • Refunds will be granted if the facility is mandated closed by the Province of Alberta or the City of Calgary from the date the closure is in effect.
  • The Thorncliffe Greenview Community association will not be held responsible for an injury/illness or death that may occur during the above rental agreement.

Guidelines at The TGCA Racquetball Courts

The Thorncliffe Greenview Community Association (TGCA) has implemented the following policies for all facility booking representatives and guests to adhere to while utilizing the racquetball courts.

Upon checking the “I have read and agree to the website terms and conditions” box in the payment page, you are releasing the TGCA, Board of Directors and its employees from any liability due to Covid-19. Responsibility falls upon each person who enters the facility to exercise caution and assess your health. All patrons who wish to enter the TGCA during the declared pandemic has the under­standing of the increased risk of COVID-19. You will enter our building at your own risk. We encourage each group to pass on this information to its participants for review.

March 1, 2022 – As we move into the Alberta Government’s phase two of the current health measures, The Thorncliffe Greenview Community Association and Recreation Centre’s staff, volunteers and instructors will no longer enforce any provincial or civically mandated restrictions.

Masking and physically distancing are no longer required in our facilities, however, we welcome those who continue to take individual precautions and we encourage all members and visitors to be respectful and welcoming to each other, masked or not.

We thank all of our members and guests for their patience and understanding through all of the mandates, lockdowns and restrictions, and we sincerely hope to see each of you again as we approach a return to gathering in our community.

Parameters of your court rental:

  • Court play is 45 minutes in 1-hour block bookings.
  • Racquetball players will be assigned a court by The 56 staff.
  • Players will have 15 minutes to use the change rooms at the beginning and end of racquetball court bookings. 
  • Changing clothing of any kind is not permitted in The 56, racquetball courts or hallways. Use the change rooms or washrooms to change your attire.
  • ONLY white soled, non-marking shoes are allowed on the courts. Shoes must be worn at all times.
  • Safety lenses/glasses are MANDATORY while on the courts.

Online cancellation policy:

When you have booked your court online, you can view your bookings in your membership account, as well as cancel your booking. Racquetball court bookings may be cancelled online with 2 days’ in advance of your booking date.

Terms and Conditions at The TGCA 5-pin bowling alley

March 1, 2022 – As we move into the Alberta Government’s phase two of the current health measures, The Thorncliffe Greenview Community Association and Recreation Centre’s staff, volunteers and instructors will no longer enforce any provincial or civically mandated restrictions.

Masking and physically distancing are no longer required in our facilities, however, we welcome those who continue to take individual precautions and we encourage all members and visitors to be respectful and welcoming to each other, masked or not.

We thank all of our members and guests for their patience and understanding through all of the mandates, lockdowns and restrictions, and we sincerely hope to see each of you again as we approach a return to gathering in our community.

Parameters of your bowling lane rental 

  • Outside food and drink is not permitted.
  • Bowling lanes are booked for one-hour time blocks for up 4 bowlers per lane. 
  • Check in with the staff at The 56 restaurant & lounge before going to the alley, and they will give you your score sheet and bowling shoes. 
  • Please refrain from changing your shoes until you have reached your lane. 
  • Bowlers will be assigned a lane by The 56 staff. 
  • Ensure that all trash, score cards are disposed of before leaving your designated lane at the end of your booking. 
  • Ensure the lane is vacated at the end of your booking.
  • If you have booked online, you may cancel your booking in your membership account no less than 5 days before. To cancel, look under “Orders”. To receive your refund, please contact the TGCA office. 

TGCA 5-pin Bowling Alley Rules

  1. Stay in your designated lane.
  2. No lofting balls. Roll gently.
  3. Keep fingers out of the ball return to avoid injury.
  4. Do not pass the foul line or walk on the area of play.
  5. Children and teens must be supervised at all times.
  6. No food or beverage permitted on the lanes or the approach.
  7. No outdoor footwear permitted while bowling.
  8. Do not attempt to adjust or fix bowling equipment. Instead, ask the restaurant staff for assistance.
  9. Do not enter the area behind the pins. This area poses serious danger to bowlers.
  10. Allow pins to reset before throwing next ball.
  11. Please return used shoes to the “dirty shoe” rack and dispose of score sheets and other waste when your booking is over.

If bowlers do not comply with the bowling alley rules, the TGCA reserves the right to ask you to leave without a refund, so please be safe and have fun!

Thorncliffe Greenview Community Association Guidelines for Community Leagues and Programs

March 1, 2022 – As we move into the Alberta Government’s phase two of the current health measures, The Thorncliffe Greenview Community Association and Recreation Centre’s staff, volunteers and instructors will no longer enforce any provincial or civically mandated restrictions.

Masking and physically distancing are no longer required in our facilities, however, we welcome those who continue to take individual precautions and we encourage all members and visitors to be respectful and welcoming to each other, masked or not.

We thank all of our members and guests for their patience and understanding through all of the mandates, lockdowns and restrictions, and we sincerely hope to see each of you again as we approach a return to gathering in our community.

If you don’t understand the current expectations, please speak to your league leader or instructor to clarify.

Online Refunds: If you have paid for your program online, you may cancel online up to two days before the class begins for a full refund. However, a refund will not automatically be issued, and TGCA staff will review your cancellation before issuing a refund. When a refund is approved, it will be put back onto the account that you used to pay online.

Closure contingency refunds: In the event that a citywide closure order of recreation centres is issued due to COVID-19 concerns, the remaining balance of your subsequent classes from that date will be refunded to you using the payment method you originally used for registration of the TGCA program. Credits for the subsequent classes will be offered to all participants.

The TGCA thanks all participants and players for their attention to and observation of these terms and conditions. 

Terms and Conditions of Online Bowling Party Bookings at The TGCA Bowling Alley

Upon checking the “Terms and Conditions” box in the payment page, you are releasing the TGCA, Board of Directors and its employees from any liability due to Covid-19. Responsibility falls upon each person who enters the facility. All patrons who wish to enter the TGCA during the declared pandemic has the under­standing of the increased risk of COVID-19. You will enter our building at your own risk. We encourage each group to pass on this information to its participants for review. TGCA has implemented the policies recommended by Alberta Health Services (AHS) to maintain safe operations.

Parameters of your bowling party booking:

  • No food permitted in the bowling alley.
  • No outside food or drink permitted in the bowling alley/party room except for snacks (chips, crackers) in the party room at bowling events.
  • Check in with the staff at The 56 restaurant & lounge 15 minutes before your party booking and they will give you your score sheets.
  • Please refrain from changing your shoes until you have reached your lane.
  • Bowling parties are booked for one-hour time blocks in the lanes and then 1 hour in the party room for up to a maximum of 20. Please note that if you have over 20 guests, the hour in the party room will be booked as a reservation in The 56 restaurant.
  • When your hour of bowling is up, please proceed to the party room or reserved area of the restaurant.
  • If you have less than 20 guests, you may decorate the party room while bowling is taking place. All decorations must be removed and taken with your when your booking has ended.
  • Parties will be assigned their lanes by The 56 staff.
  • Bowlers are expected to remain in their lane and use the lanes assigned to them.
  • Ensure that all trash, score cards are disposed of before leaving your designated lane.
  • There is adequate room for parent guests in the bowling alley as well, however, if parents are on the lanes, they must wear bowling shoes.

Online cancellation policy:

You may cancel your bowling party two weeks or more ahead of the booked date with no penalty. If you cancel within two weeks, you will be given a refund to the card that you paid with less an admin fee of 15% from the total.

Lockdown contingency: If the province or the city announce new restrictions that force the cancellation of your bowling party, you will receive a full refund to the card that you paid with.

TGCA 5-pin Bowling Alley Rules

  1. Stay in your designated lane.
  2. No lofting balls. Roll gently.
  3. Keep fingers out of the ball return to avoid injury.
  4. Do not pass the foul line or walk on the area of play.
  5. Children and teens must be supervised at all times.
  6. No food or beverage permitted on the lanes or the approach.
  7. No outdoor footwear permitted while bowling.
  8. Do not attempt to adjust or fix bowling equipment. Instead, ask the restaurant staff for assistance.
  9. Do not enter the area behind the pins. This area poses serious danger to bowlers.
  10. Allow pins to reset before throwing next ball.
  11. Please return used shoes to the “dirty shoe” rack and dispose of score sheets and other waste when your booking is over.

If bowlers do not comply with the bowling alley rules, the TGCA reserves the right to ask you to leave without a refund, so please be safe and have fun!

The Thorncliffe Greenview Community Association Terms and Conditions for the TGCA Racquetball League - Fall 2022

The TGCA racquetball league credits for past season closures are settled. All players were contacted to receive any remaining refunds in Spring 2021 and any remaining credits are now expired. This means that all league players are expected to pay the full fees to register in the Fall/Winter 2021 league seasons. No exceptions.

Vaccine QR Code No Longer Required for Entry – Feb. 9, 2022.

On February 9, 2022, vaccination requirements for the Thorncliffe Greenview Community Association ended as the provincial government discontinued their vaccination passport program, known as REP. TGCA staff, instructors and volunteers will no longer require the Alberta QR code for vaccination verification from our members and customers upon entry.

Masking requirements are no longer in place, however if the civic or provincial government announce a new mask mandate, league registrants are expected to comply with these requirements for indoor COVID-19 protections.

The TGCA requires the TGCA league participants to follow these guidelines:

League and class participants are to follow the guidelines and instruction of the league leader and/or instructor, and observe protocols put into place for their particular program, sport, facilities and league. If you don’t understand the current expectations, please speak to your league leader or instructor to clarify.

  • Masks and physical distancing are no longer mandatory in the TGCA facility. If this changes, the TGCA program coordinator will contact all league participants.
  • If you are injured or can’t play the rest of your season, please contact the office to discuss the details of your fees. The TGCA will not issue refunds or credits in subsequent seasons for players who could not participate unless there is noted correspondence regarding your absence. 
  • Changing clothing of any kind is not permitted in The 56, racquetball courts or hallways. Use the change rooms or washrooms to change your attire.
  • Players are to leave their locker doors open after use to indicate the necessary disinfecting of this space to our staff.
  • ONLY white soled, non-marking shoes are allowed on the courts. Shoes must be worn at all times.
  • Safety lenses/glasses are MANDATORY while on the courts.

Online Refunds: If you have paid for your program online, you may cancel online up to two days before the league begins for a full refund. To cancel, you must contact the TGCA office and speak with or leave a message for Vanessa Gillard, 403-274-6840 or v.gillard@tgcacalgary.com. When a refund is approved, it will be put back onto the account that you used to pay online.

Closure contingency refunds: In the event that a citywide closure order of recreation centres is issued due to COVID-19 concerns, the remaining balance of your subsequent league nights from that date will be refunded to you using the payment method you originally used for registration of the TGCA program. The TGCA will honor refunds to participants who request them and they will not be automatically issued to all participants. 

The TGCA thanks all participants and players for their attention to and observation of these terms and conditions.